RETURN AND CANCELLATION POLICY

Last updated: October 21, 2026

1. Return Eligibility and Conditions

Return eligibility is subject to the specific nature of the items included in your order.

Where returns are accepted, items must be returned in the exact condition in which they were received: unworn, unused, with all original tags attached, and in their original packaging or as otherwise specified in the return instructions. We reserve the right to reduce the refund amount if the item has been used, damaged, or handled beyond what is strictly necessary to establish its nature, characteristics, and functioning.

You may submit a return request within 14 calendar days following the delivery date of the last item included in your order.

Return shipping is complimentary, and we will provide you with a prepaid return label.

You may request the cancellation or removal of items from your order up until the time the item has been shipped.

2. Procedure for Initiating a Return or Cancellation

Acceptance of return or cancellation requests is subject to the terms set forth herein and your rights under applicable law.

To initiate a return or cancellation request, please log into your account.

Upon approval of your return request, we will provide detailed instructions regarding how and where to send your package to complete the return.

Items sent back without prior authorization and an approved return request will not be accepted.

3. Damages, Defects, and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and rectify it promptly.

4. Exceptions and Non-Returnable Items

Certain items may be excluded from return eligibility, as specified in these return terms, on the individual product listing, on our website, or at the time of purchase.

Please contact us if you have questions regarding whether a specific item is eligible for return.

5. Exchanges

Please contact us to inquire about available exchange options prior to returning your item.

6. European Union Consumer Rights (Returns and Cancellations)

If you are a consumer residing within the European Union purchasing goods online, you possess the statutory right to cancel your order within 14 calendar days from the day you (or a designated third party) receive physical possession of the goods, for any reason, unless a statutory exemption applies.

Following notification of your intent to cancel, you must return the goods to us within 14 calendar days.

We will refund eligible cancelled orders within 14 calendar days from the date we are informed of your decision to cancel. However, we reserve the right to withhold the refund until we have received the returned goods or until you have provided proof of shipment.

For eligible cancellations, we will refund the product price along with the cost of standard delivery, if paid. We are not required to reimburse supplementary costs resulting from your choice of an express or premium delivery option beyond standard delivery fees.

To request a return, follow the instructions under Section 2 above. To request an order cancellation, please contact us.

7. United Kingdom Consumer Rights (Returns and Cancellations)

If you are a consumer residing within the United Kingdom purchasing goods online, you possess the statutory right to cancel your order within 14 calendar days from the day you receive physical possession of the goods, unless a statutory exemption applies.

Following notification of your intent to cancel, you must return the goods to us within 14 calendar days.

We will refund eligible cancelled orders within 14 calendar days from the date we receive the returned goods or receive proof of shipment.

For eligible cancellations, we will refund the product price along with the cost of standard delivery, if paid. We are not required to reimburse any additional amounts paid for express or premium delivery beyond standard delivery fees.

To request a return, follow the instructions under Section 2 above. To request an order cancellation, please contact us.

8. Refunds

We will notify you upon receipt and inspection of your return to confirm whether the refund was approved. Upon approval, you will be automatically refunded to your original payment method, unless otherwise explicitly agreed. Please note that your bank or payment provider may require additional processing time to post the refund to your account.

If you have not received your refund within a reasonable period following approval, please contact us.

Nothing in this policy limits or excludes any mandatory statutory rights available to you under applicable consumer protection laws, including remedies for defective, non-conforming, or undelivered goods.

9. Contact Information

To request a cancellation, initiate a return, inquire about an existing return or exchange, or report damaged items, please contact us at: adriangamezds@gmail.com.